AI Medical Communication Platform

Answer patient and healthcare questions with your approved knowledge

AREEP connects your messaging channels, uploads your approved drug and product knowledge, and lets AI agents answer accurately and safely — escalating uncertain questions to your team and turning every conversation into business insight.

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Tenant-isolated knowledge
Human escalation built in
Multi-channel conversations
Faster response times
Tenant-isolated knowledge
Human escalation
Drug-level analytics
Multi-channel conversations
Cost-aware model routing
The Challenge

Healthcare teams are drowning in repetitive questions

Patients, pharmacists, HCPs, and customers ask the same questions every day across WhatsApp, Telegram, Messenger, and your website. Each answer must be accurate, safe, and grounded in your approved product knowledge — and it has to come from people who are already stretched thin.

Manual responses are slow, inconsistent, and scale poorly. Off-the-shelf chatbots are worse: they answer from general knowledge, not from your approved drug and product documentation, which creates real clinical and reputational risk.

  • Repetitive questions flood the same small team, every day.
  • Answers must stay consistent and based only on approved knowledge.
  • Every channel is a separate tool with no shared history.
  • There is no visibility into what customers are actually asking.
Before AREEP
Question on WhatsApp Manual reply
Question on Messenger Manual reply
Question on website Generic bot
Answer consistency Inconsistent
Insights from questions Lost
The Solution

One platform for knowledge, channels, agents, and insight

AREEP centralizes everything your team needs to run AI-assisted medical communication responsibly.

  • Approved knowledge baseDrugs, products, and files per product — fully tenant-isolated.
  • Connected channelsWhatsApp, Telegram, Messenger, and web in one unified inbox.
  • AI agents with RAGAnswers grounded in your documents — never invented.
  • Human escalationLow-confidence questions route to your team automatically.
  • Shared conversation memoryContext follows the customer across every channel.
  • Reports and analyticsDaily and weekly insights, gap reports, and recommendations.
See how it works
With AREEP
Question on WhatsApp AI answers · RAG
Question on Messenger AI answers · RAG
Uncertain question Escalated to team
Answer consistency Approved knowledge
Insights from questions Weekly reports
Capabilities

Everything you need to run AI-assisted communication

The essential operating layer for safe medical conversations: channels, approved knowledge, human oversight, and actionable reports.

01

Unified inbox across channels

Telegram today, WhatsApp, Messenger, and web chat prepared next — all tied to one customer memory.

02

Approved-knowledge AI replies

Every answer is grounded in product files, Q&A, and tenant-isolated retrieval.

03

Human escalation by confidence

Uncertain or sensitive questions move to the team with the conversation context intact.

04

Reports, gaps, and cost control

Operational briefs, knowledge gaps, usage analytics, and model routing stay visible to decision makers.

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How It Works

From workspace to insight in five steps

Get from setup to a running, safe AI operation in days — not months.

Create client workspace

Your admin provisions a secure, isolated workspace with roles and access controls.

Add channels

Connect WhatsApp, Telegram, Messenger, and your website in a few clicks.

Add products and knowledge

Create drugs or products and upload your approved files, leaflets, and FAQs.

Agents answer with RAG

AI agents answer using tenant-specific retrieval. Low confidence escalates to humans.

Review and improve

Monitor analytics, gaps, escalations, and weekly recommendations.

Read the full walkthrough
AI Architecture

Built to be explainable, controllable, and cost-aware

Three working layers, designed so business teams can understand and control what the AI does.

Core Platform

Laravel Backend

Dashboards, authentication, channels, and conversations — the system of record.

  • Workspaces and roles
  • Channel connectors
  • Conversation records
Intelligence Layer

LLM Backend

Agents, retrieval, analytics, and escalation — where the intelligence lives.

  • AI agents and RAG
  • Confidence-based escalation
  • Analytics and reports
Control Plane

LLM Manager

Model routing, API keys, and usage tracking — cost and control in one place.

  • Smart model routing
  • Central API key management
  • Usage and token tracking
Use Cases

Built for the teams who answer healthcare questions

From pharmaceutical support to clinic front desks — AREEP adapts to how your team works.

Pharmaceutical product support

Answer product, dosage, and administration questions across channels using approved leaflets and guidelines.

PharmaProduct support

Doctor clinic assistant

Handle patient questions about procedures, appointments, and care instructions with clinical oversight built in.

ClinicsPatients

Medical supplier inquiry handling

Resolve specification, availability, and compliance questions from buyers without tying up your sales team.

SuppliersB2B

Sales rep enablement

Give field and medical reps instant, approved answers so they stay accurate during customer conversations.

SalesMedical reps

HCP education and FAQ automation

Automate common HCP questions about products and science — while routing complex cases to your experts.

HCPEducation

Knowledge gap discovery

Learn exactly what patients and customers ask that you don't have approved answers for yet.

AnalyticsRecommendations
See all use cases
Weekly report preview
AI-resolved Escalated
Most asked product Insulin pen
Top knowledge gap Storage FAQs
Recommended action Add 3 files
Analytics

Turn conversations into business decisions

AREEP surfaces what your customers actually ask, so your team can act — not guess.

  • Most asked drugs and products
  • Most frequent questions and topics
  • Channel performance and deflection rate
  • Human handoff rate and knowledge gaps
  • Weekly business recommendations
Explore analytics
Safety & Oversight

Medical communication you can stand behind

AREEP is designed around one principle: the AI must never guess about medicine.

No invented medical claims

Agents are instructed to stay within approved knowledge. When the answer isn't in your documents, they don't guess — they escalate or ask for clarification.

Low confidence escalates

Every answer is scored for confidence. Anything uncertain, sensitive, or unsupported by your knowledge base is handed to a human automatically.

Answers grounded in your knowledge

RAG retrieval means replies cite and follow your uploaded, approved files — never the open internet or the model's general memory.

Humans stay in control

Your team reviews escalated conversations, edits or overrides AI replies, and keeps full audit visibility.

Read the security overview
Pricing

Plans that scale with your operation

Transparent tiers based on messages, tokens, products, and features. Contact us for pricing.

Free Trial
Try it — no commitment

Explore AREEP with a single workspace and limited volume.

  • Limited messages and tokens
  • 1 channel
  • Up to 5 drugs / products
  • Core analytics and reports
Book a demo
Basic
Contact us for pricing

For small clinics and teams getting started with AI-assisted answers.

  • Higher message and token limits
  • Up to 3 channels
  • More products and files per product
  • Daily reports and escalation
Book a demo
Popular
Growth
Contact us for pricing

For growing pharma, supplier, and support teams that need full power.

  • Generous message and token limits
  • All channels, unlimited products
  • Advanced files per drug / product
  • Gap reports and recommendations
  • Cost-aware model routing
Book a demo
Enterprise
Custom — tailored

For large organizations that need scale, control, and dedicated support.

  • Custom limits and SLAs
  • Multiple workspaces and roles
  • Full model manager control
  • Dedicated support and onboarding
Contact sales
Compare plans in detail
Get Started

See AREEP running with your own knowledge

Book a demo and we'll walk you through channels, knowledge base, AI agents, escalation, and analytics with a realistic example.

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