A complete AI operations platform for healthcare communication
Every feature is designed around one goal: accurate, safe, approved-knowledge answers at scale, with humans in control and clear business insight.
One inbox for every channel
Patients and customers reach you on WhatsApp, Telegram, Messenger, and your website. AREEP brings every conversation into a single, unified inbox.
- Connect multiple messaging channels in minutes.
- AI answers routine questions instantly, with citations to your knowledge.
- Escalated conversations carry full context to your team.
- Unified customer memory keeps history across every channel.
Your approved knowledge, organized per product
AREEP is built around a drug and product knowledge base. Create a profile for each product and attach the approved files that define what the AI may answer.
- Per-drug / per-product knowledge profiles.
- Upload leaflets, guidelines, FAQs, and approved documents per product.
- RAG retrieval grounds every answer in the right file.
- Fully tenant-isolated — your knowledge is never shared.
AI that knows when to step back
AREEP's agents answer from your approved knowledge using retrieval-augmented generation. When confidence is low or the question is sensitive, they escalate to a human — every time.
- Answers cite the approved documents they were built on.
- Low-confidence and out-of-scope questions auto-escalate.
- Your team reviews, edits, and overrides AI replies with full context.
- The AI is explicitly instructed to avoid unsafe or unsupported medical claims.
Operational clarity for admins and clients
Separate admin and client dashboards put the right metrics in front of the right people — from token usage to deflection rate to knowledge gaps.
- Admin dashboard for platform-level control and tenant management.
- Client dashboard for conversations, deflection, and escalations.
- Usage and token tracking per client — transparent and predictable.
- Automated daily and weekly reports, gap reports, and recommendations.
Cost-aware AI, controlled from one place
Not every task needs the same model. AREEP routes work intelligently so quality stays high and costs stay predictable.
- Local modelsHandle scheduled analytics and low-cost internal tasks.
- Paid smart modelsPower fast, high-quality user-facing replies.
- Central API key managementKeys separated per service, managed in one place.
- Usage trackingToken and message consumption per client and task.
Reliability you can report on
System incident tracking
Channel outages and system incidents are tracked and visible to admins and clients.
Role-based access
Workspaces, roles, and permissions keep the right people in the right places.
Tenant isolation
Knowledge, conversations, and API keys stay strictly separated per tenant.
See the features running with realistic healthcare examples
Book a demo and walk through channels, knowledge base, AI agents, escalation, and reporting.